Shipping policy

Last Updated: 14 August 2026

Order Processing Time

All orders are processed within 1‑3 working days. Working days exclude weekends and French public holidays. Daily cut‑off: 6:00 PM CEST Orders placed after cutoff start processing the next working day.

Temporary delays may apply during seasonal sales and peak holiday periods; we will email you for significant hold‑ups.

Delivery Coverage

We deliver to all residential and commercial addresses across metropolitan France. Final delivery availability is confirmed at checkout.

It is your responsibility to input a full, accurate address, correct postcode and valid contact number for courier delivery attempts.

Estimated Delivery Times

Total Lead Time = Processing Time + Courier Transit Standard Metropolitan France Shipping: Processing: 1‑3 working days Transit: 2‑7 working days Overall Estimate: 3‑10 working days

All timelines are estimates only and non‑contractual. Delays may result from courier backlogs, bad weather, sorting centre delays or incomplete addresses outside our control.

Shipping Cost Rules

Free standard domestic delivery is offered for orders meeting the minimum spend threshold shown at checkout. A flat standard rate applies for orders below the threshold. Express expedited shipping options and costs can be selected during payment.

Parcel Tracking

A dispatch email with your tracking number and courier portal link will be sent once goods leave our Rezé address. Tracking data can take 24‑72 hours to update fully on the courier system.

Incorrect Delivery Address

Customers are fully liable for correct shipping details. Email hello@arvoria.shop immediately after ordering if you spot an error. We cannot amend addresses once packed or collected by the courier. Redelivery charges for returned parcels due to customer address mistakes will be charged to the buyer.

Lost or Stated‑Delivered Missing Parcels

If tracking shows delivered but you have not received the package, send your order number and tracking code to support. We will advise you to check secure drop points, neighbours and local post offices before opening an official courier investigation.

Undeliverable Parcels Returned To Sender

Parcels sent back to our address due to invalid postcode, multiple failed deliveries or recipient refusal will incur a reshipping fee payable by you if you request redelivery, unless the return was caused by our error.

Damaged or Wrong Items On Arrival

Inspect parcels upon receipt. Photograph damaged packaging and faulty/incorrect items, then send evidence to hello@arvoria.shop within 48 hours. We will resolve per our Return & Refund Policy and French consumer law obligations.

Order Changes & Cancellations

Email us urgently to adjust sizes, colours or cancel before courier collection. No amendments can be made once the parcel is handed to the delivery provider. Your legal rights for faulty goods remain unchanged.

Shipping Contact Details

Brand: Arvoria

Website: www.arvoria.shop

Email: hello@arvoria.shop

Phone: +33 732230779

Fulfilment Address: 21 Rue Jean Baptiste Canclaux, 44400 Rezé, France

Hours: Mon‑Sat 9AM‑6PM CEST, Closed Sundays